MSC Care Management provides home heath services, equipment and device management, and transportation and translation services to post-discharge workers' compensation patients. Founded in 1985, the Company seeks to improve patient outcomes while maximizing the cost effectiveness of their care. MSC customers include leading workers' compensation insurers, third-party administrators, and self-insured employers.
In 2005, when Monitor Clipper Partners acquired a majority interest in MSC, the Company had two primary lines of business – pharmaceutical benefits management and home healthcare products and services. MCP invested in MSC with the awareness that the Company's rapid growth had placed meaningful stress on its infrastructure, and that its management team would require significant upgrades to enable the Company to take advantage of its multiple growth opportunities. Soon after MCP's investment, these challenges became more pronounced, resulting in customer losses, management team departures, and a slowdown in growth.
In reaction to these developments , MCP and management developed a multi-year strategic plan, seeking to enhance the Company's profitability, increase its competitive differentiation, and drive a next stage of growth. The key components of this strategy included: selling the pharmaceutical benefits business to a strategic buyer; using the proceeds from the sale to execute five accretive acquisitions to strengthen the Company's core business line; cultivating organic growth through improved back office systems and operational efficiencies; and investing in new information technology to build best-in-breed capabilities and create operating leverage. MCP also refocused and strengthened the Company's management team, promoting Joe Delaney to CEO and adding several new senior executives.
These efforts, which were executed by a team of company executives and MCP investment and operating team members, established MSC as the leading player in the workers' compensation ancillary market. Following the divestiture of the PBM business, earnings grew substantially – with 30 percent organic growth and a tremendous increase in operating leverage – enabling MSC to grow from $150 million in revenue with break-even profits to double-digit margins when the Company was acquired by One Call Medical in 2012, the same year MSC was featured on Inc. Magazine's exclusive ranking of the nation's fastest-growing private companies.